RESOURCES
Industry insights
Read exclusive insights into the what, why and how of key trends, challenges and moves happening across our industry right now.
A Front Row View of a Changing Industry
Contact centres have become the face of many industries. Far from their early days as volume-focused customer service operations, they are now a core part of how companies deliver customer ...
Press Release: Omada One BPO Expands Operations into Malaysia and Vietnam, Strengthening its Global Presence.
Timothy Witucki & Sean Mather recently sat down with EINPresswire to talk about Omada One's expansion plans into Malaysia and Vietnam in 2023. Read the full article here or below. ...
Omada One Chief Executive Officer, Timothy Witucki Expands The Omada One BPO Brand Globally
Omada One CEO Timothy Witucki recently spoke to EINPresswire about the new Accounting & Finance Delivery Support Center launched in Angeles Clark-Pampanga. Read the article below or here.
How do sophisticated management teams evolve business performance?
No matter what industry you're in, the skill and cohesion of your management team will be the factor that ultimately determines the quality of your outcomes. Your management team is ...
Lower your risks and improve ROI: The key to working with multiple outsourced providers
Outsourcing is a practice long used by businesses across the world. But recently, more companies are exploring outsourcing processes or functions to multiple providers - particularly for contact centre and ...
On again, off again: Is a return to offshore contact centres an economically sustainable move?
Over the last few years, we've heard countless stories of industries being disrupted and businesses being forced to adapt and pivot in the face of significant change. Stories about manufacturing, ...
