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Productivity is important in any work setting, but it can often be hard to measure thanks to several roadblocks. Without the right information, it can be almost impossible to see ...

It’s important for contact centers and back offices to measure productivity - after all, there needs to be a way for your business to better understand its capabilities and uncover ...

If you attended an offshore outsourcing trade show 15 years ago, you'd have heard customers intensely discussing pricing with vendors. Back then, the focus used to be purely on cost ...