RESOURCES
Explore our range of resources and insights created to help your teams and business learn, grow and thrive.
Latest Industry insights
Lower your risks and improve ROI: The key to working with multiple outsourced providers
Outsourcing is a practice long used by businesses across the world. But recently, more companies are exploring outsourcing processes or functions to multiple providers - particularly for contact centre and ...
On again, off again: Is a return to offshore contact centres an economically sustainable move?
Over the last few years, we've heard countless stories of industries being disrupted and businesses being forced to adapt and pivot in the face of significant change. Stories about manufacturing, ...
iE Magazine
Top 10 inspiring leaders of 2022 on iE Magazine..
Why your contact center agents are failing to provide consistent outcomes
Today, yesterday, and for decades previously, contact centers have been measuring productivity through metrics focused on speed. But now, we're asking, are these the right numbers to look at? Productivity-based ...
News – Outsourcing Is In! Nearshore/Offshore Micro Contact Centers Are The Secret To Successful Startups
Omada One President Timothy Witucki recently sat down with Accesswire to discuss the future of outsourcing and how Omada One are playing a role in this. You can read the ...
The benefits of outsourcing cost-per-outcome
When businesses first started outsourcing, it only made sense to come up with metrics to track the success of the outsourced workers, as well as how to pay for them. ...