RESOURCES
Industry insights
Read exclusive insights into the what, why and how of key trends, challenges and moves happening across our industry right now.
806, 2022
Empower your team through effective reporting capabilities
Productivity is important in any work setting, but it can often be hard to measure thanks to several roadblocks. Without the right information, it can be almost impossible to see ...
604, 2022
Are your contact centre productivity measures unproductive?
It’s important for contact centers and back offices to measure productivity - after all, there needs to be a way for your business to better understand its capabilities and uncover ...
1402, 2022
What will contact centre solutions of the (near) future look like?
If you attended an offshore outsourcing trade show 15 years ago, you'd have heard customers intensely discussing pricing with vendors. Back then, the focus used to be purely on cost ...
