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iE Magazine
Top 10 inspiring leaders of 2022 on iE Magazine..
Why your contact center agents are failing to provide consistent outcomes
Today, yesterday, and for decades previously, contact centers have been measuring productivity through metrics focused on speed. But now, we're asking, are these the right numbers to look at? Productivity-based ...
News – Outsourcing Is In! Nearshore/Offshore Micro Contact Centers Are The Secret To Successful Startups
Omada One President Timothy Witucki recently sat down with Accesswire to discuss the future of outsourcing and how Omada One are playing a role in this. You can read the ...
The benefits of outsourcing cost-per-outcome
When businesses first started outsourcing, it only made sense to come up with metrics to track the success of the outsourced workers, as well as how to pay for them. ...
Empower your team through effective reporting capabilities
Productivity is important in any work setting, but it can often be hard to measure thanks to several roadblocks. Without the right information, it can be almost impossible to see ...
Are your contact centre productivity measures unproductive?
It’s important for contact centers and back offices to measure productivity - after all, there needs to be a way for your business to better understand its capabilities and uncover ...
